It's the code printed in your Setup Guide PDF (cover footer and License Summary), and it confirms exactly which template and package you're asking about. Having it ready speeds up your request — but if it doesn't match, your request just gets a quick manual check before we reply, it's never blocked or rejected.

Yes — it identifies your purchase, not your payment details.

We reply within 2 working days (Monday to Friday). This applies to buyer support, Custom Automation Requests and general questions.

Templates come as Starter, Growth, Advanced and Enterprise. Custom builds come as Autopilot Quick, Autopilot Standard, Autopilot Advanced and Autopilot Enterprise.

Starter: no direct 1:1 support, but almost every setup question is answered in your guide's Common Errors & Fixes and Field Mapping Reference sections. Growth, Advanced and Enterprise: 14 days of direct support, starting from your purchase date (not from when you first contact us). Autopilot: 30 days of direct support after handover. If you are already talking to us when the support period ends, that conversation continues until it is resolved.

Each template is built with the field, sheet and column names listed in the Field Mapping Reference of its Setup Guide. Before the first run, the mapping in Make.com must match your own field, sheet and column names. The automation does not run until this is done. Starter buyers do it themselves with the guide. For Growth, Advanced and Enterprise, the 14-day setup help covers importing the JSON, connecting the apps, the mapping and your first successful run. Autopilot is built with your own names.

By email. Send your request here, then keep replying to our emails. There is no phone support. Everything is text-based.

It covers fixing errors in the automation as we built it, with no limit on how long a fix takes. If we cannot fix an error the plan covers, we refund that month.

The Care Plan renews every month until you cancel. You can cancel online at any time from your Gumroad receipt or your Gumroad library. Before you subscribe, we ask you to agree to the Care Plan terms on a confirmation page.

Buyers of a Growth, Advanced or Enterprise template, and Autopilot clients. Starter has no Care Plan. Choose "Care Plan" in the request form and we check your purchase and send you the right plan.

Data Setup is only for automations we built and support. You can order it during your included support period (14 days for Growth, Advanced and Enterprise templates; 30 days for Autopilot), and after that only with an active Care Plan. Starter has no support period and no Care Plan, so Data Setup is not available with Starter. If your automation was not built by us, we can take it over as an Autopilot project, which we quote first. For Autopilot, the first data load is part of the quote.